Windows hello fingerprint not working. DAT files in this folder to .

Windows hello fingerprint not working Jan 31, 2025 · Option 1. Select Windows Biometric Service, right-click and select stop. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. But recently numerous users reported that Windows Hello stopped working after Creators Update or Windows Hello could not turn on camera on Windows 10 suddenly. Welcome to the Microsoft community. After restarting your computer What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Jan 30, 2025 · Hi Neil, Thanks for your reply. Jun 13, 2020 · When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, reset the WinBio database, edit the registry, and run the hardware troubleshooting service. Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. Click Accounts and select Sign-In options. " Current situation: 1. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. All was working swell until yesterday. It says " We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Whenever I try to use it, the system shows me "Something went wrong on our end. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. It says "You have reached the 10 fingerprint maximum for Jan 26, 2025 · Fingerprint recognition does not work correctly only on first boot in Windows 11 23H2. Select "Apps" > "Apps and features". Check for updates, troubleshoot hardware, reset biometrics, update drivers, and more. Under Windows Hello Fingerprint, click Delete. See possible solutions, workarounds, and links to download drivers from Dell and HP. Aug 29, 2020 · Windows Hello enables you to use fingerprint or face to log into Windows 10. Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in. Thank you for your feedback. I have looked into other people's similar problems, non of those Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Other users and moderators suggest possible solutions, such as updating or changing the fingerprint driver, but none of them work. He is able to login using Password and PIN. This does point to a larger issue with not just the fingerprint scanner, but with Windows Hello in general, which explains why I had to remove and re-setup the PIN in order to get the Fingerprint login to work. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. Remove the existing fingerprint data and set up fingerprint recognition again. Try again later. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. Jul 19, 2024 · Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. Feb 12, 2025 · 2. I even checked the sensor is working by Device Manager > Biometrics Devices > Sensor. The fingerprint scanner glows green, but when I swipe my finger I get this message: Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. Also web-sign-in does not work, since the pop-up windows did not appear. Locate Fingerprint or Facial Recognition options and click Remove under them. Dec 11, 2019 · Learn 13 workarounds to solve the problem of Windows Hello fingerprint sign-in not working in Windows 10. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. I then found out later that the option was unavailable, even though it was working just yesterday. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. any solutions? I already installed the latest drivers from the Dell website. The only way to make it working is configuring a new finger. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". Seems like they are locked out in this case. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. I have this problem going on for few days now. Follow the on-screen instructions to set up the fingerprint reader. The camera actually works properly. I use Windows Hello for signing in to Windows using the fingerprint sensor. Type services. Go to Settings > Accounts > Sign-in Options. But still has the same issue. b. No worries, I'll do my best to help you. " Add a New Fingerprint : Click on "Set up" and follow the prompts to add a new fingerprint. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. Scroll down c. Here are some troubleshooting options: 1. My device is was working fine. Restart afterward and observe for changes. . 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. But still, it's not working. Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section Mar 17, 2022 · I have recently updated to windows 11. 2. Dec 2, 2024 · Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 g7 Notebook PCwindows 11pro 64 bit Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. Clean Fingerprint Scanner Jan 12, 2025 · Harassment is any behavior intended to disturb or upset a person or group of people. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Fingerprint sensor is not responsive Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Please help to solve the issue There's an old version of the Windows Hello Face Software Device (HelloFace. - Under PIN, Click Remove and setup again. You should then be able to use fingerprint login. " Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Learn how to fix common sign in issues with facial or fingerprint recognition, or a PIN. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Mar 3, 2025 · Windows Hello Fingerprint: Under the "Manage how you sign in to your device" section, click on "Windows Hello Fingerprint. Nov 17, 2023 · Hi, I am Dave, I will help you with this. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. Jan 5, 2025 · Method 2. Rename the . May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. Does the device show under device manager? If not then check further under View>Show hidden devices & under Other. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Mar 1, 2024 · Encountering issues where Windows Hello fingerprint recognition is not working in Windows 11 can be frustrating and may prevent users from accessing their devices efficiently. Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Method 3 : Remove PIN and add it again. When I open 'Sign in Options' it says "This option is currently unavailable" underneath not only the Windows Hello Fingerprint, but Face and PIN as well. I tried uninstalling and reinstalling the drivers. Here the info about my pc: MODEL: HP 15-dw0014nl. after doing "Set up" ->"Get Started" . Reset Windows Hello Fingerprint Data. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Feb 4, 2025 · I have a Samsung Galaxy Book 3 360 and all of sudden my windows hello option says it's not currently unavailable. 7. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. Press the Win + R keys together to open a Run dialog box. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Oct 3, 2022 · still the same, Windows Hello not working after waking up. Reinstall the biometrics driver. Additional info: for Windows Hello, I only use the fingerprint reader. Select Windows biometric services from the left column, right-click it, and select "Stop" from the list that appears . any solutions? I already installed the latest drivers from the Lenovo website. This is odd since I can actually use my PIN to log in. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Device Status: I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. To check if Windows Hello works, you need to select that option. Make sure it's compatible with Windows Hello. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. I cannot set fingerprint on my laptop. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Nov 30, 2021 · Users report issues with fingerprint authentication on Windows 11, such as greyed out or unavailable options, exclamation marks, or missing drivers. And since the fingerprint is not read, there is no message that the fingerprint reading failed. Oct 31, 2024 · It looks like windows hello PIN got corrupted . 10. From removing and re-registering your fingerprint to updating Windows and running troubleshooters, follow these steps to get your fingerprint scanner working again. It now says Windows Hello options are not available. Navigate to below path and delete NGC folder . Any solutions? I've already tried using System File Checker, there were no issues found. still the same outcome I have looked in sign-in options and under, manage how you sign in to your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Nov 3, 2023 · Remove fingerprint scanner. look for NGC folder then right click on it and select properties . I now have to type my passcode every time. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. Fingerprint was removed and redone several times. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Recently, all my windows hello options are "currently unavailable. I've tried disabling and uninstalling the fingerprint driver but that didn't work. Mar 30, 2023 · There are several causes that make Windows Hello stop working on Windows 10. Jun 23, 2020 · Windows Hello - fingerprint is not working I have Lenovo Ideapad S540 running Windows 10. Press Win + I to open "Settings". Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". It worked quite Aug 17, 2019 · Right-click on Windows key and select Device Manager. I am not sure, Windows 10 never had an issue, Windows 11 does. Remove the fingerprint scanning function . " I can still sign in using my pin but fingerprint and facial recognition don't work. Go to C:\Windows\System32\WinBioDatabase. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Below message appears when using Finger to login. Click Hardware and Devices d. Restart your computer for the changes to take effect then check if Windows Hello is now working. Jul 22, 2023 · Ok. IT is not responding properly. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Aug 16, 2024 · Hello, John Hendricks1. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. Apr 8, 2023 · A user reports that their fingerprint login stopped working and Windows Hello says 'Something went wrong'. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. It must be a leftover from Windows 10. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Go to Settings → Accounts → Sign-in options. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. 4. Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Before you begin. DAT. For more info on how to do this, go to Configure Windows Hello. Make sure you configure Windows Hello on your device. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. 5) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. Feb 24, 2025 · 2. In the Windows Hello PIN section, remove your existing PIN. Click Run the Troubleshooter e. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. - Restart your computer. If the fingerprint sign-in option was not available, run Windows Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. I have tried all of the obvious things, like shut down and restart. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Click on Settings and follow the prompts to enroll your fingerprint. Aug 16, 2022 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". I already checked the device manager and it tells me the device is working properly. The it works again for a while Aug 14, 2023 · Learn nine ways to troubleshoot Windows Hello fingerprint recognition issues on your PC. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. Driver has been reinstalled. But not with FingerPrint. Send to Email Copy Oct 12, 2020 · 5. Here are some of the few troubleshooting steps that might help as well: 1. At this point, you can re-enroll your Windows Hello. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. " Jan 23, 2025 · Hello, After the recent update of my windows 11 23H2 with KB5050021 fingerprint logon with windows hello always requests my pin (on the first logon also my username) No errors are reported. When I Feb 20, 2025 · Go to Settings → Windows Update → Update History. My laptop is a ASUS TUF Gaming F15 FX507VI. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Let me know if it helps! Windows Hello Fingerprint not working XPS Help So I have used my XPS 15 7590 for over a year with the Fingerprint as my primary unlocking method. Go to Settings > Accounts > Your info Apr 15, 2021 · Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Feb 1, 2022 · Hi Martin. It shows only password option for sign-in. Feb 3, 2023 · Hello, One of the user has changed the password. A screenshot from device manager: OEM Driver Package link: - I have a problem with windows hello on my laptop. Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. " Sep 28, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. I have looked into people having similar problems but I couldn't fix it. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". In Windows, search for and open Sign-in options. Jan 4, 2025 · 5. Windows Version: 1909 (Build 18363. Please try again later. Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. Aug 23, 2020 · I have a problem regarding Windows hello fingerprint. This laptop comes with a fingerprint sensor. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Press the Win + X keys and choose Device Manager. Any solutions? I have a pic below to show you that it is unavailable. Now my finger scanner doesn't work. BIOS settings are correct. I can't change my windows pincode either, which is quite annoying because it's a long one. Oct 21, 2024 · Hello! Do you have a question about Windows Server or Windows Client for IT Pros? Fingerprint not working After updating Windows my Fingerprint is no longer Nov 2, 2024 · May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Threats include any threat of violence, or harm to another. 9. SHOP SUPPORT. DAT files in this folder to . Select Remove driver software and wait for the removal to be finished. Open Start > Settings > Update & security > Troubleshoot b. Back to Table of Contents . Run the System File Checker Utility scan. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Aug 2, 2021 · My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Option 2. As you can see in the picture below, it shows all Windows Hello features unavailable. Yes I installed all the drivers given at the HP website. Feb 18, 2025 · Restart your computer afterward. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Option 5: Run the Windows Troubleshooter a. Copy and paste the . Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. After your computer restarts, check if Windows Hello is working. Find out how to improve facial recognition, clean and register fingerprints, reset PIN, and more. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. In the previous version. Open Windows Explorer. 5. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Feb 27, 2025 · Let us reset the Windows Hello biometrics: 1. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. Nov 27, 2024 · If the balanced or the power-save option is selected then the fingerprint sensor starts working later in the boot/log in process. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. Nov 11, 2021 · Method 2 : Install Windows Update. Jan 6, 2025 · Under Windows Hello Fingerprint, click Set up. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. > Scroll down to Windows Hello Fingerprint. But, if high-efficiency mode is selected on the laptop with Windows 11 then it all works as it should be. Reconfigure Windows Hello. I have updated the drivers, and bios and i have tried all possible solutions that i can. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. It doesn't have an option to 'remove' or 'add another' fingerprint. Click Uninstall updates and remove the latest update that might have caused the issue. BAK files . What if none of the troubleshooting steps work? Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. However, by following the comprehensive troubleshooting steps outlined in this guide, users can effectively diagnose and address these issues. msc. Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. > Click Remove to delete the existing fingerprint(s), if any. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. dat files into a new folder. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Jan 21, 2025 · We have Windows Hello enabled. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. “Something went wrong” is an Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. 1. PC Data Center May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. On the Apps and Features page on the right, click Optional Features. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. Set up Dynamic lock Jan 20, 2018 · Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. a. Oct 7, 2019 · I'm heaving trouble using the fingerprint scanner on my Laptop. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. > Go to Accounts > Sign-in options. “WIN + x” to select Device Manager. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. 3. Do not close the service window, and open Explorer, navigate to C:\Windows\System32\WinBioDatabase . " Remove Fingerprint : Select the existing fingerprints and click "Remove. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Mar 3, 2022 · Hello! I had tried to log in to Windows via my fingerprint scanner (Surface Laptop Go, scanner on power button), but it wouldn't work. inf) still installed. It will freeze Feb 16, 2025 · I have an Inspiron 14 2 in 1 with Windows 11. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Under “Biometric Devices” check if there are any problems with the fingerprint reader. The fingerprint sensor is working correctly and the fingerprint symbol appears on the sign-in screen. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. 6. still the same outcome Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Upon restart, windows had installed the proper driver and facial recognition was working once again. When I click on them, in red writing, it says, "Something went wrong. " May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. I would say that about half the times it stops working, the lock screen also flashes. You can vote as helpful, but you cannot reply or subscribe to this thread. Because I didn't knew which one was the driver for biometric scanner. gqiz eyadq lcw wqgo tosf xhxdl njdtsf qsvuut qxhsyhv eokljr nagygd sakwuj ath obcu zdcr

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