Arris modem keeps disconnecting

Arris modem keeps disconnecting. The following steps Feb 28, 2023 · Method 9: Change Power Management settings. It all started from past 2 weeks. I've been having issues with my modem disconnecting consistently. Reconnect the headset and see if the issue has been resolved. Neither the lights on the Arris nor the ONT change when the internet goes out, but I can neither resolve DNS or ping outside the network when this happens. However, the modem used for this example is the Arris Surfboard 8200. Aug 15, 2015 · For some reaosn my NVG510 modem/router keeps disconnecting and then reconnecting. 4 GHz Radio page will appear. The lease timer was disconnecting instead of renewing the lease. Relieve network and scan for issues. Attach the power cable to the cable modem. This is usually a symptom of degrading or underperforming hardware or another problem. Find the most recent firmware version and compare it to the current firmware installed on your modem. Changing Power Management Settings i. If I unplug and plug back in the router into the modem, then it will get an IPv4 address. Jan 20, 2024 · Restart Everything. May 28, 2024 · Keep your modem from overheating. Connect your device to the router via ethernet cable via one of the 4 available ports on the router. General Faqs Sb6190 Led Light Status. This process takes about 3 minutes to complete. - Soft started ROUTER-1/2 and UNIT-1/2. To do that: 1. Sep 29, 2022 · Use the page to navigate to the status page. Their target range for upstream power is +35dBmV to +50dBmV. To be spoecific the bottom three lights completely go off (broadband, service, and phone) and then come back on about 3-5 minutes later. Wait until the LED is solid Green (Online in DOCSIS 3. Sep 15, 2023 · Here are the steps to reset the network settings. Nov 6, 2020 · Yes. 0. Remove the interface cable and wait for a few seconds. ago. May 24, 2021 · Arris SB6190 Issues. Arris Modem Lights Meaning Fi Router Freak. Switch your Xfinity modem OFF and remove the power cables from the router. 19. • 2 yr. Disconnect the power adapter from the AC wall outlet and wait one minute. I chatted with an xfinity agent and rebooting my modem and router is not and will not solve the issue. Start Here. Hello, I have just purchased a an Arris S33 to use with my ISP (Cox) and my Google Nest Wifi (router). jservos. Dec 20, 2021 · Unplug its power cable from the wall outlet. Disconnect/deactivate the VPN client at the router. ARRIS is known around the world for innovation in communications. This is the first step many technicians will take when sent out to your home to diagnose Dec 28, 2017 · Arris BGW210-700 WiFi Radios Keep Dropping. I've talked to countless techs and have gotten nowhere. - Power cycled ROUTER-1/2 and UNIT-1/2. In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re Check if all devices disconnect at the same time. Comcast internet keeps disconnecting randomly multiple times a day. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. Wait until the Power, Receive, Send, and Online LEDs are solid. I live in an older house and I assume it has something to do with the wiring but I was hoping maybe someone here could give me a more definitive answer. Connect the power cord into the wall outlet. Turn the modem ON and initiate the WPS mode to see if the blue blinking light goes away. Sunday a tech came out and replaced the router with a new one, same model, after testing a few things. General Faqs Tm822g Na Front And Back Panel. I've attached an image from the modem status page. Plug the power cable back in the socket and the modem. Recently, within the last week or so, my Arris BGW210-700 WiFi radios keep dropping. Press its power button, hold it for about 30 seconds and let go. I signed up ATT fiber internet with this modem BGW210 almost 2 weeks and there are 3 tech visits already with issue. When checking the xfinity app, the modem is displayed as "offline" and the only way to get it back is to manually restart it. Diagnosing Modem Lights: If US or DS is not lit, it means there is a connection issue between your modem and optimum network, this could be due to a network outage or an issue with the cabling between your home and optimum. Jul 1, 2022 · Arris S33 - Frequent Disconnects. Your upstream power level is too low (according to the Arris chart, at the bottom of this this page ). My connection issue started happening back around March. May 31, 2015 · Arris Cable Modem Disconnecting. 100. The LEDs on your router or modem will tell you if there is something wrong when your internet keeps disconnecting. Disconnect the coaxial cable. Sep 13, 2020 · Arris Surfboard 6190 and Xfinity Issues. Restart the computer. The desktops are configured in the OS to recieve static internal ips, and the laptops are configured in the router settings. In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any Jun 27, 2020 · EG. 2021-03-24 12:25 PM. Now xfinity is sending out someone. To resolve I login to the router with a wired connection and restart both radios. If yours is older, hit the Download button for the latest version compatible with your modem. Every time I call, the automated message says there is maintenance happening. Jun 13, 2022 · General Faqs Sbg7400ac2 Led Lights Status. The WiFi signals were working fine for about a month (new install), no issues. No more disconnects but the issue is prevalent. Expand the Network adapters drop-down and right-click on your adapter to choose Properties. Last time a tech came in he connected 2 splitters from the main cable and finally the modem was connected to the 2nd splitter. Ghz with same issue. 0 mode) or Blue (Online in DOCSIS 3. Here, uncheck the Allow the computer to turn off this device to save power option. Aug 1, 2022 · Search for Device Manager from the Start Menu. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. My plan was upgraded from 100mbps to 1gbps at the same time. The problem is, the router keeps disconnecting from the internet very often. 4Ghz band Guest network. - Factory reset ROUTER-1/2 and UNIT-1/2. Click on “Network and Internet” and click “Status” on the top left of the panel. At the bottom of the page, you will find an option called “Network Reset”. Recently it has been intermittently dropping connection to the internet (0-3 times per day) while retaining connection to all local devices (ethernet-wired desktop, laptops, phones etc), resulting in the all-too-common frustrating situation of having wireless devices connected to wifi with a strong signal yet Mar 24, 2021 · RBR50 keeps disconnecting from Internet after modem reboot. Why Is Arris Modem Ds Light Blinking Orange Easy Fix. If you are facing intermittent connection only on WIFI then you need to check the router or you can reach out router manufacturer for configuration. That modem has Puma 6 or 7 in it. In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can Step 3: Download The Latest Firmware Version. Power them back on and reconnect them in the same order. I’ve had an Arris G36 Gateway for less than two years, but for the last few weeks, my internet keeps disconnecting, and when it does work, it’s painfully slow. The bottom three green lights turn off and then it resets itself. msc and hit Enter. Resetting modem doesn't really fix problem as the disconnects are still happening. Perform Factory Reset. The signal to the house, indeed to the model is solid and they do have bonded service. - Both UNIT-1/2 connected at least once to update system software and allow app logins. Random Disconnects with SB8200. The event log on the modem at the time when connection is lost looks always like this (the last event is about DS profile config update): DS profile config update. I recently bought a new ARRIS S33 modem and had a lot of problems connecting my RBR50. A hard reset will discharge your device, as opposed to a standard reboot, and cold boot it the next time you turn it on. The Arris modem won't connect to internet if your network is congested. Once there, you can analyze your power levels. e. 4GHz while a blue light shows a connection to Feb 4, 2024 · Help! I have XFinity internet, and their technical support team insists the problem lies with my modem/router. If different devices disconnect at different times, skip to section Troubleshooting the client device's connection to the Gateway . In the past I was on the 400Mbs tier with an Arris TM1602, never had a single issue. I have Arris G36 cable modem. For the last week or so I've been struggling with intermittent connection with my SB8200. Watch the video below or learn more. First setup went great, took a bit longer to connect, transfer params and flash with a pushed update (from whatever, to whatever). I have a SB8200 modem and the signal has been dropping and the modem reboots on its own. To factory reset the SBG10, locate the reset button on the back of the SBG10. Power Cycle the Modem Power cycling the modem is one of the easiest troubleshooting methods that may resolve connectivity issues. I've spent four hours with Arris on the phone and tried all the things they've suggested (adding the IP of the computer to DMZ, disabling firewall, and a few other things Jul 10, 2022 · Follow the steps given below to fix it. However, we've noticed since the upgrade, our internet would disconnect frequently, and we'd have to restart the modem for it to reconnect again. It seems that the Upstream power level is a little low based on the modem documentation. We never had this issue with the older router even when the speed was flaky Jan 16, 2024 · After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The problem got worse today, and it restarted Feb 27, 2021 · My client has been dealing with this for at least 6 weeks. Check the cable signal levels in the Web manager of the T25. The type of device and the distance to the modem are the primary factors. 2. I recently upgraded my plan from the 175mb to the 300mb internet. Follow the steps below to power cycle the S33. If the light flickers, changing your modem's I have an ARRIS SURFboard SBG6782-AC Cable Modem & Wi-Fi® Router running on Comcast. If it still keeps disconnecting or you have trouble connecting to other wireless networks, your wireless network card may be the problem. If it doesn’t solve your issue, try the other steps mentioned in the section. Arris S33 keeps disconnecting. Contact the cable provider to reactivate the modem. Apr 21, 2020 · Disabled advanced security in my services module found in xFi app. Hi! Last weekend I received a used Arris S33, and have activated it to take advantage of the "Gigabit" plan. If you have questions about your services, we're here to answer them. I just moved the G34 to a different location to see if that will help but somehow it’s not even coming online. Finally after several factory resets, I was able to re-set everything up. (able to use DFS channels 52-140 on the 5ghz band). Your issue may or may not caused by the defect but you might want to change your modem anyway. I have tried several different channels avoiding those used around me, have also changed from 2. The XFinity rep said there could be missing or outdated boot files. I was curious if anyone could point me in the right direction. Oct 13, 2021 · That way the more sensitive devices can be protected by the stronger password on the network and Roku can simply use the 2. US = UP Stream, You Sending Data To Optimum. Seems the upstream power isn’t high enough and causing signal loss. I increased it from the 60mbps plan I had previously. Modem losing connection everyday, multiple times. Disconnect the power cord from the AC wall outlet and wait one minute. 4ghz and 5ghz WiFi devices. If I power up the modem and the router at the same time (like after a power outage), the router will not get an IPv4 address, but only an IPv6 address. Unplug your gateway for 15 seconds. Go ahead and unplug your Arris Surfboard SB6183 keeps disconnecting when someone hops onto the network So I'm having issues. The other way is to use a simple password for the main network, add special characters and numbers individually, and determine which password character is contributing to the issue. NOTE: If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. The colors change if you have more than one bandwidth such as the high-speed 5GHz and 2. A check connection usually fails on WIFI. I originally thought it was my router, but I recently hardwired my modem to my PC and I'm still having the issues. Apr 8, 2021 · Check the power connectors. The disconnect also makes it unable to change TV channels or pull up tv guide. Answer the questions yes or no. There's an issue with those chipset. Start by accessing your Arris surfboard cable modem by opening your web browser and using the IP address of 192. Remove wifi from your device, and restart the modem. After plugging the computer back in, press the power button once more to turn the computer back on. Unacceptable since I've repeatedly contacted them about this issue on several occasions. It will affect any devices connected to the WiFi router. Post modem levels and logs. 4GHz. Click on “Network Reset” to refresh your network adapter and reset Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. It's odd they removed splitters to try and fix your issue since a splitter will lower your downstream and raise your upstream power levels. Most recently I've had continuous instability issue with an Arris SB6190. Try restarting your router. Plug the gateway back in and wait for the lights to stop flashing. Plug the cable modem into the wall outlet. I tried removing one of the splitters and using a 4 way splitter and I've been dealing with my internet dropping for the past month or so. Dec 11, 2018 · Here is a quick tip, try restarting your gateway. If it works, please share it. 1. Arris Tm822. It does a full reboot as in all lights go dark, then goes through a normal startup. mikecoscia. paying the monthly rental using Xfinity's modem/router combo. I am facing the same issue with same model. Arris Surfboard Sb6183. My casual ass didn't read reviews before I bought the 160 dollar Arris surfboard router and modem. Fiber internet customers: If restarting your router doesn’t work, check the power to, or try restarting, your Optical Network Terminal (ONT). It feels slower than dialup for google search with wireless. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. General Faqs Sb8200 Led Light Status. Jan 20, 2024 · If you have been experimenting with wireless connectivity, you may wonder why a router keeps disconnecting. Lime many folks I opted to purchase my own equipment vs. It has been a bit since I've looked at the modem lights during a disconnection. Some apps may not tell you when the connection drops, bad news as you'll have no idea Feb 23, 2018 · The current modem that I have, which is a U-verse Arris NVG510 keeps randomly disconnecting from the internet multiple times a day. Surfboard S33 Review A Solid Cable Modem Dong Knows Tech. To free up the network, you may disconnect all other devices connected to the network. This can be a loose connection at the outlet, or at the power port on the back of your modem. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth accessories . Hello, I am also having the same issue with my Arris SBG10 restarting on its own. Wait 2–5 minutes. A lot of times 10x a day! Xfinity hasn't been no help and REFUSES to bring out a technician due to Covid. Move it to an open space, and also, move it as close to the "front" of your cable line as you can. NOTE: If the SB6183 is connected to a router, it is recommended to disconnect the router and connect the SB6183 directly to a computer with an Ethernet cable. Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. Reboot vs Reset. Press Windows Key + R then type devmgmt. In 95% of cases, this will fix your problem. Go to your internet network and uninstall any potential VPN software. Nov 13, 2021 · Ever since doing this, her VPN (Cisco AnyConnect) keeps disconnecting from the VPN every 3-5- minutes which makes it impossible for her to work since she takes phone calls. May 11, 2024 · Start with powering on the modem first and allowing it to establish a connection with your ISP. Jan 14, 2023 · Internet connection drops every couple of hours. And the downstream power is on low / weak side. Check the light on your router and modem. Jan 29, 2022 · If your VPN app has a 'Redial' switch, turn that on, and it should automatically reconnect if the VPN fails. On Xfinity devices, the light types and corresponding status are: Solid white – device is fully operational. When it happens entire internet goes out plus phone line. It is definitely something with either the modem itself or the connection coming in. Jul 20, 2021 · Random disconnects happening everyday. Arris Modem drops internet connection intermittently. 1 (This address is also used for older Surfboards as well!) I recently switched from an Arris SB6141 to an Arris S33. Then, power on the router, allow it to load up, and create a connection. These frequent disconnections/loss of service periods have persisted Apr 2, 2019 · WiFi dropping issues with BGW210. Next, go to the Power Management tab. The average uptime is about 4 minutes. To check the signal level on the SB8200 you need to connect the modem to coax and activate modem then check for the signal level by following steps mentioned on the below article. If UDP does not connect after a modem/router restart, you should try to reconfigure it to connect via OpenVPN TCP, which can be set at your Customer Area. I have the similiar problem recently with the same model Arris SB6190. Click start and search for “Network and Internet”. If your driver software is already up-to-date, you may just have to restart everything. Resetting it makes it work again, but it gets disconnected again very quickly - sometimes a matter of minutes. In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable Aug 26, 2020 · Arris SB8200 connection drops. May 13, 2020 · Arris began saying the this more than a year ago, and it's complete nonsense. Closed. Finally, click on the Ok button and check for the changes. May 28, 2019 · With the Arris modems some were set to expire in 1hr. Even the best routers, after all, can be prone to sudden disconnections from modem Apr 9, 2023 · For the Roku Express 3931 and other 2. Frontier Modem Router Lights Meaning Easy Fi. Plug it back in and wait another 5 minutes. Kipp Burroughs Ideal power levels can vary based on your router's DOCSIS specifications. The router is brand new. Sometimes it takes just a few seconds to come back, sometimes it takes 10-30mins. I went ahead and bought the Arriss SB8200 because I do eventually have plans on going to the 1gb plan. When I call they say my modem is fine. My cable modem from my provider (WoW internet) keeps disconnecting. Watch the power lights on the front of the modem as you wriggle both ends of the power connection. My Arris SB6183 modem is disconnecting from the internet several times a day. Jul 17, 2023 · Intermittent Connection - Internet Dropping - Arris SB8200. I noticed that when I lose internet, my modem's lights look normal but then it goes into a re-boot. The company develops technologies, products and services that make mobile experiences possible. May 28, 2024 · Hard reset the modem. 4ghz band Wireless Settings of this router and see if that addresses your previous issue with disconnections and needing to restart. I noticed restarting the router decreased the frequency but it always continues to happen. Jan 27, 2023 · Try restarting all the devices in the network, beginning from the modem, router, and devices (wired to wireless) connected to your router. So I’m using Xfinity with a S33 and a rt-ax86u and it has been great for Jul 31, 2023 · From time to time, modem signal levels can become out of specs. I bought a new wireless router thinking that is why I am losing connection and my modem is Arris SB6183 which I purchased 11. I lose internet and then it comes back automatically in a few minutes. Nov 23, 2022 · Click the 2. Here is the status at 12:44pm PDT today. A loose power connection is the most common reason a modem may keep restarting. Jun 1, 2018 · Arris Modem Lights Troubleshooting And Meaning Unveiled Automate Your Life. Aug 18, 2021 · EG. •. 4 Ghz to 5. Factory reset the modem. Optimus02357. Mar 16, 2017 · Disconnects issue has been lingering for a while now and patience running low especially those who are past their return date, we are at the mercy of Netgear Engineering to get a Firmware it that is stable and re-establish our confidence in this Orbi system that has great potential just held back and handicapped by weak Firmware to date. My Arris G36 keeps disconnecting from XFinity randomly. Step 3: Plug the power adapter back. Check with the card's manufacturer for support as there may be a driver update available. Keep in mind that the Arris G36 is DFS compatible. 168. Once the modem is done booting (no more flashing lights), power up the router and your device. Learn how. Sep 27, 2022 · arris s33 frequent disconnect. It allows the S33 to establish connection while retaining its current configuration settings. Is the connection better now? This Support Wizard can help you repair frequent WiFi disconnections with our network troubleshooting tool. For the past several weeks, my internet has been disconnecting a couple of times per day. . Power = Power. Check your connection to see if the problem is fixed. Remove and reinsert the battery, if you have an internal battery backup. Then it started dropping connection again, from once a day to now more than 5 times daily. This has been very frustrating when we have to work from home. Keep reconnecting after reconnecting. After making any adjustments to your equipment placement, use the WiFi for a while – long enough to determine if the connection is still dropping. The modem is an Arris Surfboard SB6141. They should be checking quality of the drop, changing out any rusty/nasty splitters and looking for more hidden things like extra long or short stingers, loose connections and rodent chew. NOTE 1: It is recommended to leave the Channel default setting at Auto and restart the G34/G36. Blinking - The modem is scanning for an Internet connection: Modem activation is needed; Cable signal outside acceptable range; Power cycle the modem by disconnecting power cord for one minute and connecting it back to the outlet. 1 mode). I have had the 600mb internet since moving in March of this year with my kids and the internet keeps disconnecting every couple minutes. These problems are easy to solve at home. Aspirant. Unless they are having major issues in the area the cause is most likely between the tap and your modem. Rebooting your router and modem is a regular maintenance practice you should complete monthly to prevent Wi-Fi disruptions. My internet is pretty good when I do have it. Arris Tm802 42 53 Indicator Lights Normal Operation. Comcast's signal specs are the ones posted in the Connection Troubleshooting Tips Forum article, which says the Upstream Power Level at the modem should be between +35 dBmV and +50 dBmV. The received light shows that the Arris modem is properly downloading bits of information (data packets) from the internet and is receiving the signal well. I observed that my laptop's network reconnected. It seems to be more frequent during times of higher usage (System updates and streaming). 4ghz-only Roku device, try using Wireless Mode b/g/n in your 2. I have the Arris SB8200. DS = Down Stream, You Receiving Data From Optimum. With that information, if it is specific devices you are noticing that are not able to connect to the 5Ghz I would test the distance between the device and your modem or possibly relocate the position of your modem. The Gateway > Connection > Wi-Fi 2. During last month or so it started dropping internet connection every couple of hours. This morning I rebooted my ARRIS modem and the Orbi disconnected form the internet again. UPDATE: Xfinity came back saying it wasn’t an issue on their end, but with equipment. Sometimes it happens daily and sometimes it works for a few days and then it starts again. Its probably too hot in a closet, so, its getting thermally killed slowly. First Tech came with 5268 but it made high pitch noise, then they brought BGW210 but Wi-Fi drops so badly even after the firmware update. Aug 10, 2021 · That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. Hello, u/zaangdl. I chalked it up to work in the area because my old modem dropped Aug 2, 2020 · I was using my laptop connecting to XFINITY wifi hotspot near my hourse at the time when my modem restarted. 19 so not even one year! I called Cox, they can't figure it out. If it doesn’t, double-check that other ARRIS is known around the world for innovation in communications. Check your router or equipment. After it restarts, all is good & then the cycle repeats 1. Indicator Lights Normal Operation Cable Modem Start Up Sequence Arris Tm722g Ct User Guide Manual Page 60 73. Sep 22, 2021 · If they do ever connect, may last an hour or so. Select the Manual bullet point for the Channel Selection field, then select a channel from the Channel drop-down menu. Often, the best way to troubleshoot internet issues is to restart or reboot your devices. 4 GHz Radio sub-menu link. This disconnects my 2. Apr 23, 2020 · I was given an Arris BGW210-700 and after a day or so the internet started dropping randomly with increasing frequency. Nov 2, 2021 · To reset your Arris modem using the ‘Reset’ button, follow these steps: Find the ‘Reset’ button on your modem (typically found on the back of the device). I have an Arris SB6141 which is a few years old, paired with xfinity and the netgear orbi setup for wifi. It was doing the same to me I extended the lease timer to 48 hours and to a time where I was not on the computer. Jul 13, 2022 · I have cycled the power on the modem (including disconnecting the coax) and the router. To factory reset the SBG8300, locate the reset button on the back of the SBG8300. Sbg7600ac2 Surfboard Docsis 3 0 Cable Modem Wi Fi Router. Head to Arris’s official website and go to the Support section. Sep 20, 2018 · Connect the router to the cable modem with the ethernet cable that came in the box. Hi folks, Hope I can find a better avenue of support through here then going through the motion of a power cycle 5 different ways. I thought maybe Comcast couldn't handle all the people in quarantine at the beginning, but the problem is still persisting after Jan 12, 2024 · Unplug router and/or modem from the wall. Follow these steps below to do that: Step 1: Turn off the devices for about a minute. That value is just out of spec, and the others are uncomfortably close. A green light status shows a connection to only 2. Recently upgraded my optimum package to the 1Gbs tier and have been having nothing but issues. Jan 30, 2021 · Arris BGW210-700 Dropping Connection. See full list on voltfixer. Sign in to your customer area, go to VPN Accounts at the top, then VPN Accounts Summary, click Account Setup Instructions. My BGW210-700 is losing its connection to the internet at least once every ten minutes, sometimes for as long as a minute. The different lights on your router show various problems. It has stayed up for as long as 20 hours once, sometimes several hours, but generally, 2-5 minutes is max. When you locate the button, press and hold it for 15 seconds or more. Factory Reset. true. A couple days after purchasing the modem I would intermittently lose internet. I think of values between 40 and 45 as the preferred range. Dec 21, 2017 · Yesterday, technician installed new BGW210-700, however, since installation, we are constantly being disconnected and reconnected using wifi. Router Placement. don’t allow the computer to turn off the Router may be able to help in fixing Wireless Router Keeps Disconnecting Or Dropping issue. I called Arris and we went through the logs. After a while it came online, activated through the app with the modem mac. The upstream power is too high / out of spec. com Aug 11, 2022 · Thursday, August 11th, 2022 3:04 PM. Jul 20, 2020 · That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. NOTE: If the SB6190 is connected to a router, it is recommended to disconnect the router and connect the SB6190 directly to a computer with an Ethernet cable. Hi, We upgraded our modem to the arris s33 in July to take advantage of the higher internet speeds. Step 2: Unplug the power adapter for 5 minutes. It should come before TVs, cable boxes, and should ideally be off the first split in your service line, with a low loss splitter. The upstream power is way out of spec !! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. zi go fg ds ep ff hg ep xt tn