Ebay buyer returned different item

Ebay buyer returned different item. We do it this way, as it means the buyer payed for the failed shipping. 9 1st Gen from me on 0423, and right after he received it he claimed that he received wrong color of this one. I agreed to pay for return shipping even though when I packed the item it didn't have any such odor. Well I've been a 100% positive ebay buyer and seller since 2001 and this is my first post in the community. Specify a refund amount for the item or for the order. I said I'd give full refund & pay return shipping when they returned the item. You have 2 days to refund their original payment or eBay will step in and make the refund. If you don't, your account suffers when the buyer escalates the case or return request to Ebay. [Next time, don't purchase a 'Reserve' OR other Jul 15, 2020 · Buyer purchased a perfectly good item. Returns, Refunds & Partial Refunds. They never contacted me. Buyers may be liable for loss in value of the item if it's returned in a different condition from how it was received, or if the item is not packaged securely to prevent damage in return shipment. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Mar 30, 2022 · All at once, the buyer sent a return request *and* left negative feedback claiming I misrepresented the item. A tape I sold was delivered, no issues. Here's how: Go to your Purchases. Jun 11, 2022 · Buyer sent pictures of a different item, and claimed item sent not as described. The status is showing undeliverable, and being returned back to the buyer. I told ebay and they made me sign a declaration which I did. When I choose that option, it tells me to escalate the situation to customer service. Be prepared for ebay to go with the buyer as they usually say that they do not see the item. Package Returned to Me (Seller) because it failed to Forward (I guess they moved). Fair enough, I’m happy to help and issue the refund once the item has been returned. I'm frustrated because I believe the seller is running an elaborate scam, abusing both the paypal/ ebay buyer Buyers may be liable for loss in value of the item if it's returned in a different condition from how it was received, or if the item is not packaged securely to prevent damage in return shipment. The buyer claims the jacket has a tear, scratches on buttons and more. The buyer bought an item last week and claimed to receive different version of product. Choose a reason for the refund. If you're responsible for return postage, choose how you'll arrange for the item to be returned. What would be an appropriate response to that feedback (that won't get me into trouble) Thanks! Nov 7, 2013 · If the buyer returns a different item, or the same item but in worse condition, you should appeal to eBay immediately. Feb 6, 2023 · The buyer returned a non-genuine item for the genuine one we'd sent out. Aug 26, 2020 · Hello Community, A buyer bought from an item over 1KG i have receipt by DHL shows 1Kg he returned another item which over 300gr!!! i don't know what Feb 5, 2019 · I sold an item, buyer claims it was different, uses (abuses) my free return policy, ships back wrong item, and eBay tells me to refund them. I have a buyer returning an item to me, buyer paid return shipping. Ghost1914. gov and report the buyer to ebay for misuse of the MBG. They were given a full refund by eBay. 3) The buyer prints out a shipping label. Rockstar. Go ahead and file the police reports, both with your PD and the buyer's PD, file mail fraud with USPS and ic3. If you select Other, enter the carrier name. I informed her that I would not be covered by Seller protection if I shipped to her sister's address and told her she needed to add Apr 9, 2022 · A typical response that other sellers claim to have received from eBay is that "As we did not see the item, either as received by the buyer or as returned to the seller, we are not in a position to determine who has the valid case, or take sides". Note: I used a laptop. and find the item. As a buyer, for your transaction to be Jun 4, 2021 · 04-06-2021 6:41 PM. 01-08-202007:30 PM. I sold a item and the buyer said they was not happy and asked to Condition of returns policy overview. So now who is responsible for paying to resend. They'll be refunded through their original payment method. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed Dec 17, 2013 · Buyer claimed item did not work & filed case. Here’s what I did: Issue a partial refund. 00). Different color quality sticker, bent ta Oct 27, 2020 · I approved a return for an laptop that the buyer filed a "did not fit" return request, which I approved after trying to communicate with Buyer returned a different item. A few weeks later he told me he didn't want it anymore and wanted to return it. 06-10-202211:39 PM. May 9, 2021 · She has acknowledged she made a mistake. Jul 28, 2021 · This is a familiar story. Anyways, as the story goes. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. eBay Help Sign In Jan 9, 2020 · Trailblazer. I ask buyer for picture pr We would like to show you a description here but the site won’t allow us. We contacted buyer and sent photos next to the actual one he won on our auction to show him we didn't receive ours back. 13 min article; Return shipping for buyers. It wasn't returned to sender, and shipping was paid for buy the buyer. Feb 29, 2020 · Buyer returned item that wasn't ours. Even took a video of it at ups and me sending it. Nov 20, 2020 · Buyer pulled a scam by sending back a similar item, I was prepared for this by putting a few very tiny id marks on the item he bought. I've got the return but item has physical damage and is clearly not what I sold and shipped to him. (28feedbacks ) View listings. In your case I would choose * Item was damaged and *disagreed with the reason for refund. I contacted the buyer asking to return the item and she refused stating that ebay told her that she can keep the item. I've not issued any refund yet. Legally its hers. I reluctantly accepted his return after reading how e-Bay sides w/ buyers almost always in these cases. $900 item. Buyer claiming wrong item was received. I contacted the buyer requesting an explanation to why he sent some cards instead of the the Jan 13, 2021 · Options. I can't expect the buyer to pay again, and the PO will not pay. Top or bottom of the page under Seller help or help and contact then scroll down to see the options. Ebay call center in INDIA looked at my pictures and agreed that the item was different but told theres nothing they can do, its the cost of doing business online. All you can do now is ring ebay and tell them what the buyer has done. I recently sold an item and the next day the buyer has requested the item to not be shipped and that they would like a refund. Item was never returned & casse automatically closed. Enter the tracking number. You need to accept the return - eBays requires that the item sold is fully functional/operational at the time of arrival at the buyers. Jan 7, 2016 · Hello, I need some help with issuing a refund to a buyer for a returned item. I sold 4 of the same items. The buyer will pay the return shipping as long as they don't state that the item is 'not as described'. We will review the case, and if we find in your favour we will repay you any funds which have been reversed from your account and record the incident on the buyer’s record. HELP. What worries me more is that the unit will be returned damaged or return different item. Apr 12, 2021 · I shipped an item to a buyer and the item was listed as "Undeliverable" and the status shows the item being returned to me. It was completely different. . I have an item returned by USPS because the buyer moved and didn’t update their shipping address. We sold an item, paid for a return, then buyer sent wrong item back. There seems to be no "refund the buyer" button in the section of sold items. 03-12-202205:45 PM. I took pictures. This same case is showing as Closed case without seller Jun 9, 2019 · If the buyer is still interested in the item, they can reorder it with an updated address. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. 12-13-202004:27 PM. The buyer did pay instantly, so I took Aug 26, 2020 · Hello Community, A buyer bought from an item over 1KG i have receipt by DHL shows 1Kg he returned another item which over 300gr!!! i don't know what Condition of returns policy overview. Ebay sided with the buyer. Unfortunately, what the buyer wrote in the feedback and in the return request reflects an obvious lack of knowledge. Its a question on here as old as time. It arrived back to me and the item was missing some of its parts (about £20 worth on a £230 item, not the end of the world but still something) I spoke with 4 different reps on the phone about this, I was unable to issue a partial refund and eBay cannot do Apr 22, 2013 · So the BUYER is out money either way, keeping the wrong item OR returning it, and the seller comes out "even". The buyer even asked me for items measurements which I sent with Pictures of measurements. I received a the outer box I used and inside was a empty box filled with polystyrene peanuts. I have photo proof that the item returned is completely different, color with even a slightly different design pattern. 4-5 days go by and I get the returned item in the mail. I just received the delivery and don't want to open the box, but t Sep 14, 2020 · Buyer returned fake item. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc. eBay weren't interested as it "could have been swapped in the post" and we had "no proof of what we had sent out". you should have let it time out. I disputed with EBay and sent pics. When you issue a refund to the buyer. When I created the listing, I selected that there can be no returns. To do this, go to the case in your Returns dashboard and choose Refund buyer. This is my first time selling on here, I took many photos and a picture of the item. Mar 13, 2022 · Buyer returned item without opening a return or contacting me. Here's how: From the dropdown menu, select Send refund. I called ebay and spoke to some girl with a thick Indian accent and she looked at the pictures I provided, but said there is nothing she could do. - opens in new window or tab. Contacted ebay. The issue now at hand is she is demanding the item be returned to her. May 3, 2018 · This buyer bought this iPad Pro 12. They claim to have changed their mind. Buyer opened a return for "item not as described" the pics he provided were of my shipping materials & box but the item itself was different. Sep 30, 2021 · I sold a new item as described. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. So I ask him to send front and back picture of my screen, here is what he sent to me. I didn't authorize a return, but I don't mind doing one. 2) The seller accepts the return. I accepted the return request-but the item was described very accurately, and I can prove it if anyone would listen. In the event that an item is not returned to the seller in the same condition, the seller might deduct the amount of loss from the buyer's refund. I told him that is fine as long as it's in the same condition (sealed), which he said it was. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History. The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or. 2 min article Here's how: Go to your Purchases. So I guess Sep 5, 2022 · The buyer does not receive a shipping label until AFTER they open a case. Return was delivered today & as expected it's a totally different Aug 26, 2020 · Hello Community, A buyer bought from an item over 1KG i have receipt by DHL shows 1Kg he returned another item which over 300gr!!! i don't know what Mar 10, 2014 · Then in a separate report, report the buyer for abuse of buyer protection, imput the report numbers and buyer return fakes in the descritpion area and send that report off to ebay. Select your reason for closing the return from the dropdown, and add details if you want to. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. This is the correct order of events: 1) The buyer opens a return case. I sold an item and the Buyer wants it shipped to her sister's address in a different state, supposedly as a gift, which could be the case (it's not a phone or anything; value about $50. The seller doesn't fulfill their return policy as stated in the listing. The eBay Money Back Guarantee overrules your returns policy. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Oct 8, 2018 · After that it comes down to who pays for the return. eBay has pulled the funds and ret Buyer trying to return a different item. Aug 4, 2021 · 08-04-202107:01 AM. Jul 29, 2020 · So today I am in so much pain I don’t know how to overcome this , a customer bought best seller item perfect 5 stars reviews . There is one where you can click "Buyer return wrong item". Hi. I would understand if they recieved the item and were unhappy but they requested a return What am I supposed to do when the buyer uses the return shipping label, but sends me a completely different item than what I sent them? I received a few worthless football cards instead of the video game. I recently sold an incredibly lightly used (as in used like once) Yepp children’s bike seat by Thule (you know the ones that attach to adult bikes) Took photos Sep 25, 2020 · Menu eBay. If the buyer is responsible, choose your return address from the drop-down menu. Buyer claimed item had a "strong chemical smell" and asked to be issued a return label. I reached out to the buyer to inquire and they apologized and it looks like they left the PO box out of their address on paypal. I sold an item, buyer claims it was different, uses (abuses) my free return policy, ships back wrong item, and eBay tells me to refund them. He sent me a different, broken thermostat with brown paint and sheet-rock still attached to the back of the unit. Added them to my BBL, cancelled as problem with buyer address, and refunded the full payment as a cost of doing business. Aug 23, 2021 · When I received the returned box and opened it, all that was inside was an empty box for a completely different item. Today, the package came back and the item that the buyer sent back eBay Money Back Guarantee applies when: The buyer doesn't receive an item. I just received the delivery and don't want to open the box, but t Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage during delivery. Select Confirm. Case closed. I shipped an item, which was a $300 dollar t-shirt. The buyer still wants it, but it was shipped initially for free to the buyer, at my cost. So not sure if anyone remembers my issue from a while back, but eBay ended up siding with the buyer, which is really no surprise. Well, I posted here about a week ago explaining the dilemma I was facing with a "buyer". Buyer is committing fraud by claiming he returned the item, when in fact he shipped back a different item than the one we sold and shipped to him. When he sent his not working item with no id marks I was not about to issue a refund but he was sent a refund. It will be call me back or chat with us. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Buyer sent back a completely different item. Fortunately, the majority of buyers are a little more honest. cre. Get the return closed out in your favor, then work out the details with the buyer offline. Jun 1, 2016 · Ebay said I had to accept a return and I did but the item he returned was NOT the item I sent him. 08-14-2017 06:02 AM. I did not have a chance to settle this before he recei In this video I show you a return I recently received. 5) The seller receives the item back. There are several ways you can send an item back to the seller. 'However once the seller has received the item back, eBay can then step in and review the May 27, 2022 · Hello, I just received a return from a buyer in like the last two hours or so and it's not the item I sent her. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's Sep 14, 2021 · If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label. I have 100% positive feedback and never had an issue of any kind. Sep 21, 2019 · Small seller here. I'm a tenured eBay seller, buyer who is newly registered buys a camera package from my store, I ship it out immediately, and upon receipt, the buyer claims I sent them a car amplifier. If the buyer opens a Not As Described Dispute, eBay will require the seller to send return postage. End result - buyer gets rid of fake item in exchange for genuine item and we lost out. Feb 18, 2021 · Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. The item arrives broken, damaged, or faulty. 01-13-202103:20 PM. Accept the return, but click on “Deduction” on the page where you issue a refund amount. Go to eBay on FaceBook, send them a message explaining the situation and include a screenshot of her message confirming she sent the wrong item back. Now I just noticed a bleep on my Dashboard. Okay, so sell VHS tapes. ptt97j. From the More actions dropdown menu, select See request details and then Close your request. cpo. He returned it but inside was a used piece of junk, not the brand new item I sent him. (1232 ) View listings. We would like to show you a description here but the site won’t allow us. You then report the buyer to Ebay for abusing the MBG by fraudulently claiming Not As Described Jul 28, 2021 · Because the listing shows a '14-day return policy' you have allowed the buyer to request a return for any reason during that time period. Feb 2, 2019 · A buyer returned an item that did not match the original item sent. Disputed the return with eBay and they decided it was not the buyers fault and sent the buyer a full refund taken from my payouts. You should never have contacted ebay because the buyer had not returned the item. We are still so confused about this whole ordeal. In their return request they stated "item arrived damaged" and noted "strong chemical smell". That post can be found here. Jul 26, 2018 · 07-26-201803:56 PM. Buyer returned a different item. The buyer returned a completely different version product to me today and that returned item is not working. Jan 9, 2021 · Good afternoon, I sold a brand new computer to a buyer. Basically, it is a toy that requires batteries and "dances" around, it had some wear on it which I made sure to document in my listing and I made sure to test that it works, I even posted Buyer returned different item. If the buyer had not been able to prove that they returned something they would not have received a refund. The buyer had no feedback, but I was guilted by the eBay forums to ship because "everyone starts somewhere". Jun 18, 2017 · 06-18-201708:23 AM. Enter the refund amount, and select Send refund. My buyer said he received the wrong item. The buyer still wants the item but I am unsure Jan 9, 2020 · In the return, I am given an option to "report the buyer", and from there a list of option to choose from. Should I do it? What are my chances that I will win since I have read through numerous threads here and from most of them, ebay sides with the Oct 13, 2020 · Ebay decided in buyer's favor and fully refunded. They then claimed to eBay it was missing parts that were not listed with the item. If the seller does not, she loses the Dispute, the buyer keeps the Thing, and gets a refund. I had a buyer last week return a different item. Options. 28 REPLIES. Just state "return for refund". Do not get into a hassle with the buyer as eBay will refund the buyer on your behalf and not require them to return the item. I have already left them positive feedback when they originally paid. Jan 15, 2015 · We have been good eBay sellers for more than 16 years, and this is the first time we've had to deal with this. Sellers don't get 'reimbursed' by buyers generally. Should I just send the amount to the buyer via paypal? But in that way, the item would still be marked as "sold" rather than "returned". This system is not fair to the buyer! Ebay's rules say buyer pays return shipping. 4) The buyer returns the item. He opened a case, sent the item back. I believe the buyer has this item already and is exchanging it for my new one. I hope you are lucky. It was received with no communication from the buyer to us. 09-14-202001:32 PM. Buyer returned an item that wasnt what was sold to her. If the buyer does not use the return postage to return the Thing, the buyer loses and there is no May 24, 2018 · I'm not sure how to handle this. I sold a item on ebay and sent it to the buyer, the buyer then claimed they received a completely different item and opened a return. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. Ideally I would just ask the buyer to send me another $3 (or whatever the actual cost is) to ship it back Mar 5, 2020 · When your policy is returns accepted and eBay manages the return you can deduct up to 50% from their refund if they returned it without the original box. Select the shipping carrier from the dropdown list. Sep 8, 2016 · on ‎08-09-201603:34 PM. Then hit the appeal section of the dispute and imput the same information in the description box. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Unfortunately this is a rare case of eBay buyer swap out where the buyer sends you back something dif Apr 18, 2020 · To avoid damaging account defects, you have to agree to return-for-refund, and generally refund in full on receipt, regardless of what you receive back. eBay sided with the buyer. The seller does not come out even, the seller still paid the postage charges to get the item Aug 14, 2017 · Buyer returned a damaged item not sold by me! emerald40. Buyer returned a completely different item. On the afternoon of February 20th, I called Ebay and they verified the item was not listed as shipped and they closed the case and the funds were released to me. Nov 12, 2022 · Last one I had similar to that (un-deliverable) I messaged the buyer with photos of what happened. We still have the item, but the buyer has the money for the item. Question on if anyone has dealt with this and how they dealt with it and if eBay was helpful at all or not. But I still need my item back which she may ha matx313. Only I get it back in the mail today. In trying to work out the details she got refunded at the 3 day mark. The first picture I m uploading is the original picture the buyer se We would like to show you a description here but the site won’t allow us. Rising Star. alcoforever. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Then I ship free shipping what happened after she received it she open the case that it’s not as described then I send label for her to return the items not one two horri Oct 26, 2019 · Hello. That reveals several options (previously hidden), you can pick more than one. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's refund. HELP!! So buyer filed a claim for a return with eBay citing wrong item sent. eBay system gener Nov 30, 2017 · Here's the kicker, the buyer uploaded a photo that shows a different radio (same model) but it clearly has an additional sticker mine didn't ,and the serial number on the unit doesn't match the radio sold. They ruled in his favor and said they could not detrmine if the damage was caused by the buyer. Select Accept the return and then Continue. The return reason is "Defective or doesn't work". I provided labels several times, & ebay even provided a label. 02-29-202005:46 AM. You might tell the buyer that you will be glad to file a report with USPS Postal inspectors for rifling the mail, since someone must have switched the item somewhere en route (a felony and federal offense) since the one she returned isn't the one you sent. If they reorder it will give them a chance to update the address and not get this issue again. They requested a return directly to eBay who approved it. Feb 5, 2019 · As the title states, to summarize. There’s no possible way I sent the wrong item so he’s trying to scam me. 2. . Will Sep 13, 2018 · Based on my discussion with eBay I feel like they are basically saying that the buyer has the right to return the unit and I'll be forced to refund the money. The buyer sent back an item, but didn't even send back the item he took pictures of for his "proof" of me sending him the wrong item. Apr 12, 2018 · Seller lied and said I returned back a different i Seller lied and said I returned back a different item than the one sold. Most sellers will pay or pay back those charges if you ask. We immediately shipped it. Enter a Return Merchandise Authorisation number, if you use them. Handle a return request. 1. Mar 2, 2019 · The label was issued on February 11th and the buyer had until February 19th to ship the item. I sold a item to a buyer recently. A buyer returned a different item than the one I sold. I only sold and shipped the version listed on eBay product page. da ej gd jc ug sq xm rp gj so