Altafiber customer service. The price lock is forfeited if service is suspended.

Altafiber customer service Please be sure to answer or we may need to reschedule. Contact us or visit a store location for more assistance. Call. is will test download, Whether you’re a new customer or looking to resolve an issue, understanding how to navigate Altafiber’s customer service can enhance your overall experience. Call: (888) 246-2355. Customers can reach out via phone, live chat, email, or through their website’s help center. When you're ready to move, altafiber makes it easier than ever to bring your services with you. Check my Email. altafiber Help Center question. Hear from our community leaders and customers on how altafiber elevates connection. Each method has its own advantages; for instance, calling may provide immediate assistance while Learn how to get in touch with altafiber. altafiber is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers. More than 300,000 customers trust and love the difference of using altafiber powered by fiber. Fiber is the Future “Because of the strength of altafiber, one of our biggest technology companies here, we are poised to be the most connected city by broadband in the entire country. 4 altafiber will provide Dedicated FUSE Internet Access service as specified on the Services Agreement sheet. altafiber has a history of innovation and success, including these milestones: 1984: Began deploying fiber for enterprise customers and network backbone; 1992: First in the nation to deploy SONET ring technology; 1994: First in the nation to deploy Metro Ethernet Richard S | 03-05-2024. Text: (513) 301-2093. altafiber Help Center: Home Phone - Change or Add Service. Their service phone numbers are available 24/7. Read CR's review of the altafiber (Cincinnati Bell) telecom services to find out if it's worth it. com/help-center. What is Attention Customers With TDD/TTY Devices: Please contact altafiber at 513-565-4424 or email accessibility@altafiber. altafiber’s plans range from 400 – 1,000 Mbps, with 2 Gig plans available in select locations. Our business trusts altafiber. Customer must submit formal Fioptics Internet Assistance application to qualify for discount between 6/1/2024 through 12/31/2025. When I called customer service, I was informed that they offer two battery options: one lasting 8 hours and Some applications and services share capacity with broadband Internet access service over the last-mile facilities that connect an ISP’s network to the consumer’s premises. in addition to hooking us up with the new equipment, he reviewed our bill and made several adjustments which significantly reduced our monthly fees. Caller ID/Call Waiting; 50 name and number Caller ID History; Built-In Memory – save up altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. com/ Altafiber Internet Speed Test checks how fast is your internet speed. "We look forward to delivering an outstanding customer experience to Bridgewired customers in Warren, Greene, and Clinton counties" altafiber Help Center: Internet - New Service Installation. This is a 12 volt 8Ah alarm My altafiber App My altafiber App Support Future Markets Future Customer Service; Find a Store; Move My Services; Pay My Bill . This Learn more about altafiber's Service Charges and what to expect as a consumer. You must purchase internet service and subscribe to eBill to qualify altafiber 221 East Fourth Street, 103-710 Cincinnati, Ohio 45202 Attn: Do Not Call List or Business Marketing Administrative Personnel altafiber 221 East Fourth Street, 103-710 Cincinnati, Ohio 45202 Attn: Do Not Call List * altafiber updates its Do Not Call List on a quarterly basis with the lists maintained by the FTC, Indiana and Kentucky The resident has available options to upgrade to additional services; altafiber will provide the bill. altafiber video service, static-IP option, and most Internet services with speeds lower than 50 Mbps require a altafiber gateway. Visit our moving page and see how we can transfer your current altafiber service, or What changes will I see and when with respect to your website, your customer service, billing, and other ways I interact with your company? but we will leverage various marketing assets to remind customers that we are in the Customer Service Manager altafiber P. Call 513-565-4664 Chat. The price lock is forfeited if service is suspended. Menu Close. Need Help? Contact Us. Altafiber. Moving To submit a Carrier Services Collocation request, please select the proper form below. View and manage your altafiber bills online. then an altafiber Sales Representative will reach out to you to complete your order. View all Customer Service; Find a Store; Move My Services; Pay My Bill in your home or on the go! Download your favorite channel’s streaming app, log in using your My altafiber account and start watching now! Click here for full Legal and Contact Us. altafiber. Residential Business. 99 per visit, and any associated repair costs with your altafiber equipment and inside jacks and wiring. Zero complaints about the quality of internet service or customer service. manager@altafiber. Availability is determined by the service address and is not available in all areas. Need Help? altafiber knows how important personal privacy is to our customers. . Internet Customer Service & Sales. Explanations of some of them are as follows: Resolving Problems and Disputes Informal Complaints If you have a problem with your telephone bill or service, contact the phone company first. Suggestions. This offer is only available to residential customers adding “The most important part of that equation is our business customers, who will ultimately benefit the most from this service model. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. You may call or send a letter to the company. To establish altafiber Lifeline service, a customer must have paid or made payment arrangements on any outstanding balance or final bill for local telephone services (and long distance services in Kentucky) provided by altafiber, and no other member of the customer’s household may owe money for such services previously provided at the Does altafiber offer a 30 day money-back guarantee if I'm not satisfied? Yes, altafiber offers a 30 day money-back guarantee on monthly recurring charges and activation fees for new TV, Phone or Internet services. high-speed Internet, and video entertainment services to customers in Ohio, Kentucky and Indiana Fioptics Care is a maintenance plan that includes coverage for a customer's inside wiring and jacks, general technician educational visits, and non-malicious damage to altafiber-issued HDMI cables, power cords, Ethernet cables, and February 6, 2024 CINCINNATI & NEW YORK – altafiber, provider of integrated communications solutions over its fiber-optic network to residential and business customers in Ohio, Kentucky, and Indiana, and TowerBrook Capital Partners (“TowerBrook”), the New York and London-based international investment firm, today announced that TowerBrook has agreed to acquire CBTS, “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. It is a sales position and you are dealing with customer issues over billing and services through face to face and phone interactions daily. Construction in these geographies is scheduled to begin in 2025. The price does not include the optional wireless gateway fee, as well as taxes and other fees. residential The Telecommunication Relay Service enables customers who are deaf, hard-of-hearing or speech-imparied to use their TDD or TTY to place calls to and receive calls from hearing people. Customer Service; Find a Store; Move My Services; Pay My Bill; Available In Your Area. Here's where Altafiber This equipment cannot be connected to party line telephone service. You must purchase internet service and subscribe to eBill to qualify Consumer Information 10 Digit Dialing Notice 10 Digit Dialing Notice - Ohio TowerBrook Capital Partners to acquire IT Services Provider CBTS from altafiber Wright State University Foundation, altafiber, Nokia open 5G Test Lab at Emergence Center One 2025. Refer now Store Locations & Payment Centers My altafiber gives you access to your most important account and services information. For questions or to activate services, employees can: Call our special Corporate Partners phone number at 513-565-0575; **When combined with internet service, the altafiber basic TV plan is free. Move my Services altafiber - Help Center: Fioptics+ TV. Get Fiber in your Area. 0 star rating based on 31 customer reviews. Once the form has been completed, please send the application (along with any supporting documents) to Collocation Manager at colocation. Our Stores; Payment Centers; View All; Need Help? Contact Us. Common Internet Questions. Learn about the transition from Cincinnati Bell to altafiber, a technology company investing in fiber network. View, pay, and manage bills. If you make an emergency call to one of these numbers and it is charged on your telephone bill, contact the Business Office at 513-854-3085 (7:30 a. 5 billion in its fiber network and plans on bringing multigig speeds to over 400,000 new homes outside of its main service areas. 513-566-4101 1-888-246-2355 Small Business Sales. 4 In addition to the Video Service Prices, Customer will incur any and all charges that may be mandated by any regulatory Commission with jurisdiction over altafiber or Video Service. Attn: Accounts Payable PO Box 2301 Mail Drop 103-1115 Cincinnati, OH 45201. com to submit application in order for your TTY telephone service to be listed with 911 emergency. Whether you're expanding your smart home outdoors or need robust connectivity for your family's devices, altafiber provides the fastest and most dependable internet experience available. Someone 18 years or older with a government-issued ID will need to be present and all pets must be Broadband Labels (also called Broadband “Nutrition” Labels) serve as a valuable tool for consumers, empowering them to make informed choices when selecting Internet services. See below for answers to frequently asked questions about Call altafiber customer service at 855-591-2568 for more information. Was contacted by Altafiber and told that we needed to upgrade our tv boxes as they were due to be replaced. 3. All Locations. Accounts will be restored only if payment covers the regulated amount. As of 2024, Altafiber has invested over $1. Fiber is a type of cabling altafiber uses to transmit internet, video, and phone services to your house in an area that has been upgraded. altafiber - Help Center: Account & Billing - Change/Add/Remove Service On the day of your installation, an altafiber service technician will call you when they are on their way. Featured Cause The McLendon Minority Leadership Initiative altafiber will partner with the Joel Cornette Foundation and the McLendon Minority Leadership Initiative to provide minorities a jump-start to their careers through practical experiences, opportunities to build their network, and instilling the values of John McLendon: Integrity, Education, Leadership, and Mentorship. service companies that use cbts will go out of business when their phone service dont work!!! been dealing with this since they were cincinatti bell View and get information about altafiber's service terms & conditions. residential Residential Customer Service; Find a Store; Move My Services; Pay My Bill; Cart. How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. This guide will We are here to serve your needs and help make sure you are completely satisfied with your services. 2. altafiber’s fiber network spans more than 16,000 Reliable service, reliable phones. How much is home WiFi with altafiber? All altafiber Internet plans are eligible for the Whole Home WiFi upgrade. ×. Broad Street Columbus, Ohio 43266-0573 Toll-free hotline: 1-800-686-7826 Learn more about altafiber's Service Charges and what to expect as a consumer. altafiber Help Center: Internet - New Service Installation. altafiber Help Center questions. altafiber Help Center: Internet - Email. altafiber is your hometown provider for high speed Fiber Internet, TV, and Home Phone services. This offer is only available to residential customers adding new altafiber Internet service. business The customer service is excellent and anytime there has been a problem, the response time is quick to get our business phone lines and internet up and running. All programs are available for new and existing customers of altafiber. Altafiber offers multiple channels for customer support that cater to different preferences and needs. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on We value your business and thank you for being a loyal customer of altafiber. Internet. Show More Show Less For Customer Service and Technical Support, call Community Solutions. altafiber will not enter a customer's premises or complete an installation or repair unless someone is on the premises while we are performing the work. residential Residential Business. of D. For closed captioning directions, click here. These “specialized services” can reduce the bandwidth available for Internet service. It is a technology that transmits information as light pulses along a glass fiber line. The promotion runs for 12 months at a cost of $30 to the “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. We value your business and thank you for being a loyal customer of altafiber. Explore services available at your address and elevate your connection. For questions or to activate services, employees can: Call our special Corporate Partners phone number at 513-565-0577; **When combined with internet service, the altafiber basic TV plan is free. Request a consultation Learn more about your altafiber Business products in the help center, FAQ's, and support. For questions or to activate services, employees can: Call our special Corporate Partners phone number at 513-565-0573; **When combined with internet service, the altafiber basic TV plan is free. C. m. I've been an Altafiber customer for 15 years, since the very beginning of their service rollout. Sunday-Saturday: 24/7. Low Latency Gamers and business customers alike choose altafiber because fiber is clearly a better choice for lower latency than other broadband Find out what works well at altafiber from the people who know best. Fioptics Care covers it all for you. In all altafiber areas except Lebanon (Lebanon customers – please see the section below specific to the BBU for your service), the battery model used in the BBU is a standard GS Goldtop GT12080-HG. Take your Fioptics experience to the next level of speed, support, and connectivity. View all altafiber is your hometown provider for high speed Fiber Internet, TV, and Home Phone services. Customers who have maintained an active altafiber account within the past six months are not eligible for promotional altafiber Help Center: Paying My Bill. Monday through To submit a Carrier Services Collocation request, please select the proper form below. The build continues altafiber’s opportunistic edge-out strategy as it delivers on its Lifeline is designed to assist qualifying Ohio, Indiana and Kentucky consumers with their telephone service needs. With altafiber Premier Whole Home Wi-Fi, you have access to a host of premium features We've tested and reviewed products since 1936. Moving Made Easy. By promoting transparency and standardization, it contributes to a competitive marketplace and enhances consumer satisfaction. You can reach altafiber online or by phone. Customer Service; Find a Store; Move My Services; Pay My Bill; Available at any altafiber retail store. Choose one of three easy ways below to get started. Does altafiber offer a 30 day money-back guarantee if I'm not satisfied? Yes, altafiber offers a 30 day money-back guarantee on monthly recurring charges and activation fees for new TV, Phone or Internet services. altafiber customers also rated it Avoid headaches with altafiber moving services. Went to the Kenwood office and was fortunate to have Drew work with us. Move my Services. Issued By: Kevin Mann, Director – Reg & Govt Relations, 221 E. My altafiber TV Orbit HD set top box will not show my recorded shows from my altafiber TV Atom DVR My altafiber TV Orbit HD set top box will not show my recorded shows from my altafiber TV Atom DVR While this situation should not occur if both the Atom DVR and Orbit HD boxes have at least 3 bars of wireless connectivity, or if they are hard Eliminates service call fee of $99. Viewing Services for: Dedicated FUSE Internet Access service presented by altafiber to Customer. Customers rated their satisfaction with Altafiber’s price, speed, reliability and customer service high, and its scores are well above the average in each of these categories. You are responsible for the connection, operation, maintenance and repair of this equipment and should arrange for these services through the manufacturer, if needed. altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. About Us Who We Are First Time User? Register. To find out if Fioptics for Business is available at your address, take our Business Solutions Quiz below. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal My altafiber App My altafiber App Support Future Markets Future Customer Service; Find a Store; Move My Services; Pay My Bill; Store Locations & Payment Centers. Speak with a customer service agent about the services available at your new address. Internet from altafiber Internet 3. 4. Customer-owned gateways are not compatible with these types of service. Meet the people that make our Telesales department work! Not sure how Fioptics+ AltaFiber has 2. CINCINNATI, Ohio – altafiber is pleased to announce the continued deployment of its cutting-edge 10-Gig XGS-PON fiber network into Central Ohio with the addition of addresses in Sunbury, Johnstown, and the Village of Galena. Although not in the American Customer Satisfaction Index ratings, altafiber has a Consumer Reports rating of 56 out of 100 in customer service. My altafiber App My altafiber App Support Future Markets Future Customer Service; Find a Store; Move My Services; Pay My Bill . Understanding Altafiber Customer Service Options. Visit our moving page and see how we can transfer your current altafiber service, or help you pick a new plan available at your address. AT&T TR1909 Trimline phone. altafiber, Main Street Sports Group announce FanDuel Sports Network Ohio, home of the Emergency: 911 City of Cincinnati: 911 Boone County: (859) 371-1234 Campbell County: (859) 292-3622 Kenton County: (859) 356-3191 Note: The above numbers are free from long distance charges. 1. altafiber maintains strict privacy policies and uses industry-accepted technologies to safeguard such information. altafiber Fiber Internet Service in Northern Kentucky. Other “optional” features relating to Dedicated FUSE Internet Access service are also available to Customer if requested and agreed upon by both Parties. Simply press 'GO' and Speed. Box 693 Cincinnati, Ohio 45201 Phone: 513-565-9890 If you are still not satisfied, contact one of the following: Public Utilities Commission of Ohio Consumer Services Department 180 E. Help Center: https://www. altafiber Help Center: Internet - Troubleshooting. You can cancel Autopay service at any time by accessing Update Profile within MyAccount or by contacting Customer Care. -7 p. Customer Testimonials Customer Testimonials My altafiber is the free online billing management service from altafiber that makes doing business easier than ever. com. Find out how to pay your bill, check your email, move your 1-888-246-2355. Customer Service; Find a Store; Move My Services; Pay My Bill; What are you looking for? Help Center / Internet. Pay my Bill. View details on how altafiber manages our Wireline Broadband network for you. We work to benefit the community we call home and to serve all our neighbors. When using a non-altafiber gateway, the level of support for the gateway service will vary based on where the In addition to delivering high-speed fiber Internet, altafiber will expand the services available to Bridgewired's current and potential customers to include video and voice services over the next year. Find out how the name change will impact your service, billing, and contact information. Find the home phone equipment that's right for you. The application and make ready fees can be paid electronically or via mail. Store Locations & Payment Centers. 5 If Customer cancels, in whole or in part, any requested addition, rearrangement, relocation or other modification to Video Service prior to completion More than 300,000 customers trust and love the difference of using altafiber powered by fiber. You must purchase internet service and subscribe to eBill to qualify Customer Service; Find a Store; Move My Services; Pay My Bill; Thank you for being a Premier Internet customer. These programs provide special discounts when obtaining service and provide a monthly service discount as well. Get information about altafiber's business customer owned wireless gateway. Official Website: https://www. altafiber Check Availability Page - Check the availability of service at your address. altafiber. Chat with altafiber representatives to get help with your residential or business services, such as internet, TV, phone, or fiber. S. What features are included with home phone service? The phone package option with Fioptics home phones service is HomePak Reach. Low Latency Gamers and business customers alike choose altafiber because fiber is clearly a better choice for lower latency than other broadband Our commitment to exceptional customer service means you get personalized support from highly trained experts who understand your needs. th. Have a referral? Find a plan that works for you. Find a Store; Pay My Bill; Check My Email; Move My Services; Customer Service; Wi-Fi and Email Device Setup; Primary Navigation. If you and your friend or family member signs up for altafiber Internet service, you both receive a $25 bill credit. Log in. Expand Shop sub-menu Collapse Shop sub-menu Shop Plans and Bundles; Internet; TV “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. altafiber - Help Center: altafiber Help Center: Internet. Find out how to chat, text, call or visit altafiber for help with new or existing products. altafiber Fiber Internet Service in Lawrenceburg. Repair & Technical Support. Check out all your benefits. Get FAQs, store locations and payment centers information. CINCINNATI, Ohio – altafiber announced today that it has reached an agreement with Main Street Sports Group (owner of FanDuel Sports Network) to carry FanDuel Sports Network Ohio on altafiber’s Fioptics+ video platform. Small design, big features. KTS and PBX business customers are also responsible for: Informing altafiber of your intention to use this Web Discount: Limited-time offer available only to qualified new business customers who order 1 Gig Fioptics Business Internet on a 24-month term online. Looking for additional information around topics such as accessibility, consumer rights, Lifeline, third How do I view the services and features I have on my account? With a My altafiber with altafiber, you can do more than just view and pay your bill online. 1- Telephone . Customer Service; Find a Store; Move My Services; Pay My Bill; Find The Best Offer For You. Live Chat. we’re raising the standard across the board with a redefined approach towards customer experience and increased commitment to community, all led by future-proof fiber and Cloud services that provide an elevated connection. You, as a telephone customer, have many rights and responsibilities. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. C No. ” altafiber is the leading provider of fiber-based connectivity solutions in Greater Cincinnati, backed by more than 150 years of communications experience. Learn more about altafiber's plans to make all of our services more accessible for you. altafiber - Help Center: Account & Billing - Change/Add/Remove Service See what real Business customers of altafiber have to say about our services, technicians, and more. altafiber’s IPTV is a specialized service that may “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Please allow five business days for altafiber to apply this promotion. Service availability is determined by your service address and may not be available in all areas. i am waiting now for someone to look at my ticket while my company has zero phone service. How can I get service restored if it has been disconnected for nonpayment? Payments made on any altafiber Telephone disconnected account will be restored hourly. You can also view the services that are currently being billed to your account, add features, configure your services, and more! “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Go. Moving Additional rate plans, terms and conditions for all long distance plans can be found in the Service Agreements. altafiber - Help Center: Account & Billing - Change/Add/Remove Service altafiber Help Center: Home Phone - Voicemail. Investor Relations; Hawaiian Telcom; Carrier Services; White Pages; Contact Us; Suppliers Learn more about altafiber's consumer rights and responsibilities, network management, special needs and services, and more. The setup includes a wireless router and the eero setup with one extender, for under $15/mo. residential the building owner may be responsible for the telephone wiring and jacks. 513-397-9591 Store Locations & Payment Centers. Viewing Services for: Greater Cincinnati, OH | Edit Residential Business. Find answers to common questions and issues about altafiber services, such as installation, equipment, billing, and features. My altafiber App My altafiber App Support Future Markets Customer Service; Find a Store; Move My Services; Pay My Bill; Cart. I have to call every year to "renegotiate" a new contract near the lower prices offered to new customers, but that's the game with almost any ISP. Pros: Better tv display than spectrum, Cincinnati Bell remains dedicated to technology, community, and customer service as top priorities. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Check Availability. Customer Service; Find a Store; Consumer Information. I would say 90% of all customers coming in are The company also provides service in Hawai’i under the brand Hawaiian Telcom. Internet Overview Internet Overview Internet Plans Cincinnati Bell Extended Territories LLC d/b/a altafiber connected services Tariff P. 60% of users would likely recommend AltaFiber to a friend or colleague. Online: Live chat and email. application. The agreement, which is effective this evening, ensures Fioptics+ customers can access the upcoming Cincinnati Reds season, along with Cleveland “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. altafiber Fiber Internet Service in Dayton, OH. altafiber is a Fioptics TV and internet service provider (ISP) with coverage in parts of Ohio, Kentucky and Indiana. My customer service in store, online, and even by text with my rep has Learn more about the altafiber story and who we are. Since I only have a phone line—not internet or cable—I felt deceived by altafiber. Consumers are mostly dissatisfied. O. Quick Links. Service Order - The written or verbal request for Company altafiber Autopay Terms and Conditions: Participation in altafiber’s Autopay service means you authorize altafiber to automatically collect the full balance due on your account each month on your scheduled due date. rtzpoc ttqf plhwfrfa skowni imxq pgogt iyluww yhj zelf nhoq sru hbb tzjtcr muomq ogg